Protecting Your Privacy
At Schertz Bank & Trust, we understand how important privacy is
to you and protecting your privacy is of the utmost importance
to us. You, our valued customer, have chosen to do business with
us, and we understand our obligation to keep the information you
provide to us secure and confidential. Protecting your personal
banking information is one of our most significant
responsibilities and we value the confidence you have placed in
our financial institution. The standards and guidelines
described below are used to enforce our commitment to you and
are based on federal laws and state statutes.
Collecting and Keeping Your Information Secure
In the process of conducting business, Schertz Bank & Trust
employees collect and access various types of information, such
as credit reports, public records, and information provided by
the customer. We use this information to maintain your accounts
and to assist you with your financial needs. The information we
obtain from you will remain strictly confidential. We educate
our employees to understand the necessity for confidentiality
and to comply with our information principles.
Maintaining Accurate Customer Information
Our objective is to ensure your records are current, complete,
and accurate. If you discover that any of your financial
information is incorrect or incomplete, please call or write to
us at the telephone number or address listed on your account
statement. Customers may also visit one of our banking
facilities or send us an e-mail. We will correct any erroneous
information in a timely manner. The above listed methods of
contacting the bank may also be utilized if submitting questions
or complaints about your privacy.
Schertz Bank & Trust is chartered under the laws of the State of
Texas and by state law is subject to regulatory oversight by the
Texas Department of Banking. Any consumer wishing to file a
complaint against Schertz Bank & Trust should contact the Texas
Department of Banking through one of the means indicated below:
Schertz Bank & Trust cae bajo las leyes del estado de Texas y
por esta ley está conforme a la supervisión legal del
Departamento Bancario de Texas. Cualquier consumidor que desee
reportar una queja contra Schertz Bank & Trust debe comunicarse
con el Departamento Bancario de Texas por medio de de lo
- In Person or U.S. Mail (En Persona o Por Correo):
- 2601 North Lamar Boulevard,
Austin, Texas 78705-4294
- Telephone or Facsimile (Por Teléfono o Por Fax):
- Telephone: 877-276-5554 (línea gratuita)
- Facsimile: 512-475-1313
- Fax Number: 512-475-1313
- Electronic Communications (Correo Electrónico )
Disclosure of Customer Account Information
At Schertz Bank & Trust, we share information within our
facility in respect to your banking relationship for official
business purposes only. The bank will not intentionally reveal
any account information or other personal information to a third
party not affiliated with Schertz Bank & Trust, unless:
- You authorize the disclosure of information.
- The bank is required or allowed to by law.
- The information is needed in order to complete a
transaction initiated by you.
- The information is provided to a reputable credit bureau
or information-reporting organization.
Schertz Bank & Trust does not share any customer information
with third party marketers offering their products and services.
While we may continue to offer products and services from third
party vendors, Schertz Bank & Trust and the companies that work
with us will safeguard the confidential customer information
provided to us.